• Min length of stay: Subject to the length of course
• Arrival time: please keep in mind the arrival time to the homestay should be a reasonable hour that would suit a family environment
• Late check-out: For any student's departure flight after 1pm, a compulsory late check out fee per student applies. 
• Airport pick up and drop off service: mandatory unless written confirmation from a parent or guardian is given
• Optional Unaccompanied Minor Service ADO includes step-by-step departure assistance by the driver. This service covers Airport drop-off, check-in assistance, and wait time until the flight departs from the airport. Please note an extra fee may apply if there is a flight delay 
• To apply for a twin room - two students must arrive together
• Special requests: must be on the application form (please note we cannot guarantee the request, however, our providers will do their best to accommodate)
• Allergies: must be on the application form – If we are notified two weeks or less before arrival – a fee may apply
• Late booking request: any booking that is requested 2 weeks or less before the check-in date will incur a $250 fee
• Placement confirmation is sent 1 week before check in on average. During busy periods such as JHP season, start of year / end of year - it is usually 5 - 7 days on average however there may be further delays in some cases.
•  Please expect delays for some JHP profiles - not only because of busy JHP season but also late requests and reasons beyond our control are some other contributing factors for delays. Please check in with accommodation team for updates
• All homestay requests include accommodation and caregiving service
• For VIP Homestay, please check availability with IH Accommodation Team
• VIP Homestay includes Single Room with private toilet. Air Conditioning is not included.

Confirmation of Appropriate Accommodation and Welfare (CAAW)

If U18 student apply under a student visa:  The parent can notify the school if the student requires a CAAW.​

If a student requests the Parent Nomination Guardian Service:​

The Parent Nomination Guardian Service process can take up to 4 weeks.

All under 18 students must have a nominated guardian and declared under Australian regulations.​

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F) An inspection of the nominated guardian's accommodation is required.​

G) Issuance of CAAW is subjected to Inspection Approval Result if the accommodation and welfare.

• At least 6 weeks’ notice is required for homestay requests and payment is required within 5 business days to secure the room.
• If a request is sent within 4 – 6 weeks before arrival, payment is required within 4 business days to secure the room.
• If a request is sent within 2 – 4 weeks before arrival, the Accommodation Team will need to check availability. Once availability is confirmed, payment is required within 3 business days to secure the room.
• For notice under 2 weeks - once availability is confirmed, payment is required within 48 hours to secure the room or host family.
• The Placement Fee is non-refundable once a booking is made.
• *For urgent change of homestay, additional fee $120 applies, transport fee is not included.
• For Airport transfer cancellation, please provide 3 days' notice to avoid the provider's cancellation fee.

• Prices are subject to change and accommodation is subject to availability 
• Accommodation price includes caregiving service 
• Curfew time: The curfew time for under 18 students is 7pm. For JHP students it is 5.30pm. Students must be back at the homestay at this time. If they are running late, they must call or text the host to let them know.
• Payment is due at least 4 - 6 weeks prior to the student's arrival
• Placement confirmation sent after receipt of full payment and confirmation of arrival flight details
• Cancellation fees apply and are subject to provider policies. The final decision of the total fees charged is decided by the accommodation provider, not IH Sydney Training Services. For any urgent cases, the cancellation fees will be assessed on a case-by-case basis.
• At least 2 weeks' notice applies for canceling or moving homestay - when moving homestay to avoid the provider's cancellation fee.
• A compulsory late checkout fee applies if the students flight is after 1pm
• Prices may vary if a special diet is required
• For visa delays - we require at least 2 weeks' notice.
• For visa refusal - placement fee is non- refundable if booking is already made with the provider 
• Placement fee is non-refundable once a booking is made.
• *For urgent change of homestay, additional fee $120 applies, transport fee is not included.
• For Airport transfer, please provide 3 days' notice to avoid the provider's cancellation fee.